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Customer Service& FAQ

✅About Us

We are a design-driven jewelry studio specializing in handcrafted silver pieces and small to medium-scale production.

Our work combines traditional handcraft with structural and technical precision. Each piece is made using 925 sterling silver and natural gemstones, with designs inspired by nature, animals, and mythology—translated into jewelry that carries both narrative and form.

While digital sketching and structural planning are used during the early design stages, the majority of our production process is executed by hand. Some of our works involve mixed materials, such as crystal-carved elements combined with silver structures, requiring a high level of coordination between design, material behavior, and craftsmanship.

We support both original designs and collaborative projects, including prototyping, refinement, and limited production runs. Depending on complexity, custom or reproduction-based projects typically require 2–4 weeks. For selected designs, small quantities may be kept in stock. When lead times vary, we communicate transparently to align expectations from the outset.

📌 Our approach balances craftsmanship, structure, and reliability—supporting designers and brands in bringing complex ideas into tangible, well-executed objects.

📦 Shipping & Delivery

✈️ Worldwide Free & Express Shipping – We offer fast and secure shipping worldwide at no additional cost.

🕙 Processing Time – Orders are processed within 1-3 business days.

🕙 Customized items: Require 2-4 weeks for production before shipping.

📦 Delivery Time – Shipping takes 3-7 business days, depending on your location.

📌Customization Process

📌 How It Works

We offer two customization options—modifying an existing design or creating a fully custom piece. Whatever you choose, we are dedicated to bringing your vision to life.

📌 Note: All custom orders require full payment before production begins.

1️⃣ Submit a Customization Request

  • Select an existing design and specify your desired modifications (size, gemstones, engraving, etc.).
  • If you need a fully custom design, provide inspiration images or a detailed description, and our design team will evaluate your request.

2️⃣ Confirm Details & Get a Quote

  • We will discuss the design with you and provide a final quote.
  • Once confirmed, full payment is required before we begin crafting your piece.

3️⃣ Production & Estimated Delivery

  • Custom orders typically take 2-4 weeks to complete, depending on design complexity.
  • During production, we may reach out for final confirmations to ensure the perfect result.

4️⃣ Delivery & Order Tracking

  • Once completed, we will provide product images and arrange shipping.
  • After dispatch, you will receive a tracking number to monitor your shipment.

📌 Note: Custom orders are non-refundable and non-exchangeable. Please review all details carefully before placing your order.

🛠️ Return & Refund Policy

✓ 30‑Day Return Policy – You may return or exchange items within 30 days of delivery, provided they are unused and in their original packaging.

💰 Restocking Fee – A 30 % restocking fee is charged on returns where there is no quality issue (e.g. change of mind).

💳 Refunds – Refunds are issued to your original payment method once the returned item has been inspected.

🚚 Return Shipping Costs – Buyers are responsible for return shipping, except in cases of defective or incorrect items.

✘ No Returns on Personalised Items – Custom‑made pieces cannot be returned or exchanged unless they arrive damaged or defective.

↩ Returns & Exchanges

7-Day Return Policy – You may return or exchange items within 7 days of delivery, as long as they are unused and in original packaging.
💳 Refunds – Refunds are issued to your original payment method once the returned item is inspected.
🚚 Return Shipping Costs – Buyers are responsible for return shipping fees, except in cases of defective or incorrect items.
No Returns on Personalized Items – Custom-made items cannot be returned or exchanged, unless they arrive damaged or defective.


📌 Important Notes:

  • Customized products are non-refundable and non-exchangeable. Please confirm all details before placing an order.
  • Discounted items are not eligible for return or exchange unless there is a quality issue.
  • Each piece is meticulously photographed and described, but as a handmade item, slight variations may occur. These differences make every handcrafted piece unique and special.

💡 If you have any questions about the return process, feel free to contact us! 😊

💎Jewelry Care Guide

📌 Jewelry Care Guide

How to Keep Your 925 Sterling Silver Jewelry Shining

Avoid Water Exposure – Occasional contact is fine, but always dry your jewelry after.
Stay Away from Chlorine – Swimming pools & hot tubs contain harsh chemicals that speed up tarnishing.
Minimize Sweat Contact – Body oils and sweat can accelerate discoloration; rinse & dry after wearing.
Avoid Lotions & Perfumes – Chemicals in skincare products can dull silver over time.
Store Properly – Keep jewelry in a dry, airtight container to prevent oxidation.

💡 Pro Tip: Regularly polish with a soft cloth to maintain its shine!

For Designers & Brands (B2B Collaboration)

We collaborate with independent designers and brands as a production and technical partner.

From concept development to final production, we support projects that value craftsmanship, structure, and storytelling.

Our experience includes silver casting, structural jewelry, prototyping, refinement, and small to medium scale production.

Each collaboration is approached with flexibility, clarity, and respect for the original design vision.

Download our B2B Production Portfolio (PDF)



Download our B2B portfolio (PDF)

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